Our size guide for Men and size guide for Women helps you to find the right size of your footwear. The measurements of our collection are shown in inches. However, if you still have questions regarding your size, please feel free to contact Customer Service. They will be happy to advise you.
There could be several reasons why a payment is not accepted. In such cases it is best if you contact your bank. The issue can often be resolved quickly. As an alternative, you can try using another payment method. If several methods of payment are rejected for you, please contact our Customer Service.
Your order will be sent insured. Generally, the shipping process takes 2-4 days. Along with the shipping confirmation, we provide you with a tracking number that you can use to track the status of the shipment on the carrier’s website.
What if you are not home the day your shipment is delivered? No problem! The carrier will make another attempt to deliver or drop off the package at a post office near you. You can then easily pick it up there at a time most convenient for you.
Please accept our apologies if we do not yet deliver to your country. We are working on making this possible in the foreseeable future. Until then, you can use our store finder to locate our retail stores closest to you and retailers that sell our products in your country.
Unfortunately ordering by phone is not possible. If you have any difficulties making an online purchase, a customer service representative would be happy to help you and explain the individual steps.
Our customer service representatives are available if you have any problems. They will gladly help you if you have any questions about our products or experience any technical difficulties. Our employees strive to solve your problem as soon as possible.
Reserving products in the online shop is unfortunately not possible at this time.
No, you are absolutely not obligated to purchase the items you have placed in your cart. The digital shopping cart resembles a shopping cart in real life: You can put items into your cart and take them back out. You do not have to decide what you actually want to purchase until you check out.
German law gives you 14 days to return a product without specifying the reasons. During this time, you can return any products you have purchased from us without any problems as long as they are in proper condition. If the return is due to a complaint, you can certainly also return the respective items even after the 14 days have passed. Please fill out the return form that was sent together with the package so that we will know right away how we need to classify the return.
Please note: Exchange for goods is unfortunately not possible.
If you have returned something to us, we will first examine the condition of the products and check the return for completeness. If the product has been returned in proper condition, the amount for the returned product is generally credited back to you, using the same payment method you used, within 7 business days after we received the return.
A return label is provided with every delivery. With this label, you can send the ordered products back to us free of charge.